FAQ
Frequently Asked Questions - Find answers to common questions
General Questions
Volnest DVI (Dual Volatility Investments) is an automated cryptocurrency trading platform that uses advanced algorithms to generate consistent returns through grid trading and options strategies.
Your funds always remain in your exchange account. Volnest only has trading permissions through API keys, without withdrawal rights. You maintain full control of your assets.
The minimum recommended investment is $100 USD equivalent. However, better results are typically achieved with investments of $500 or more.
Returns vary based on market conditions. Our algorithms target 5-15% monthly returns, but past performance does not guarantee future results. Cryptocurrency markets are volatile.
Technical Questions
Currently we support Gate.io and Binance. More exchanges will be added in the future.
You can invest using USDT, USDC, BTC, or ETH. The strategies trade various pairs including BTC/USDT and ETH/USDT.
Create an API key on your exchange with only Read and Spot Trading permissions. Never enable withdrawal permissions. Then enter your API key and secret in the Exchanges section.
Yes! You can run multiple strategies simultaneously on different pairs or even the same pair with different parameters.
Deposits & Withdrawals
First, deposit funds to your exchange account (Gate.io or Binance). Then, create or add to a strategy through the Volnest dashboard. The bot will automatically start trading with the allocated amount.
Yes, you can request a withdrawal at any time. The bot will close open positions and return funds to your exchange account within 1-24 hours.
Volnest does not charge withdrawal fees. You may incur standard exchange trading fees when positions are closed.
Withdrawals are processed during the next trading cycle, typically within 1-24 hours depending on market conditions and open positions.
Fees & Pricing
Volnest charges 30% of realized profits only. There are no monthly fees, subscription fees, or hidden charges. You only pay when you profit.
Fees are automatically collected when profits are realized. You can see all fee transactions in your Transactions History.
No. There are no setup fees, onboarding fees, or monthly subscription charges. Volnest is completely free to start.
If a strategy doesn't generate profits, you pay zero fees. Volnest only profits when you profit.
Security & Safety
Yes. Volnest uses industry-standard security practices. Your API keys are encrypted. Your funds always remain in your exchange account.
Volnest only requires Read and Spot Trading permissions. We explicitly recommend NOT granting withdrawal permissions for maximum security.
API keys are encrypted and securely stored. We use industry-standard encryption and security protocols to protect your data.
You can reset your password using the "Forgot Password" link on the login page. A reset link will be sent to your registered email address.
Support & Help
You can reach our support team through the Contact page, or email us directly. We typically respond within 24 hours.
Currently we provide support via email and contact form. This allows us to provide detailed, documented responses to your questions.
Check out our comprehensive Documentation section for detailed guides, tutorials, and best practices.
Absolutely! We welcome user feedback and feature requests. Contact us with your suggestions.
Still have questions?
Can't find the answer you're looking for? Contact our support team.