Privacy Policy

1. Introduction

Volnest ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our automated cryptocurrency trading platform.

By using our Services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Account information (email address, username, password)
• Profile information (name, contact details)
• API keys for exchange integration
• Communication data (support tickets, emails)

2.2 Trading and Financial Data

Through your use of our Services, we collect:

• Trading history and transaction records
• Investment amounts and portfolio performance
• Exchange account balances
• Profit and fee calculations

2.3 Technical Data

We automatically collect certain technical information:

• IP address and device information
• Browser type and version
• Usage data and analytics
• Cookies and tracking technologies

3. How We Use Your Information

We use the collected information for:

• Providing and maintaining our Services
• Executing automated trading strategies on your behalf
• Processing transactions and calculating fees
• Communicating with you about your account and services
• Improving our Services and developing new features
• Detecting, preventing, and addressing technical issues and fraud
• Complying with legal obligations

4. API Keys and Security

4.1 API Key Storage

Your exchange API keys are encrypted using industry-standard encryption (AES-256) before being stored in our secure databases. We implement strict access controls to ensure only authorized systems can access encrypted keys.

4.2 Limited Permissions

We only request and store API keys with Read and Spot Trading permissions. We explicitly prohibit and do not support keys with withdrawal permissions, ensuring your funds always remain in your exchange account.

4.3 Security Measures

• SSL/TLS encryption for all data transmission
• Regular security audits and penetration testing
• Multi-factor authentication support
• Automated intrusion detection systems
• Regular backups and disaster recovery procedures

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform (hosting, analytics, customer support). These providers are bound by confidentiality agreements.

5.2 Legal Requirements

We may disclose information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights or comply with legal processes.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to equivalent privacy protections.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to processing of your information
• Restriction: Request restriction of processing

To exercise these rights, please contact us at support@volnest.com

7. Data Retention

We retain your personal information for as long as necessary to provide our Services and comply with legal obligations. Specifically:

• Account data: Retained while your account is active
• Trading history: Retained for 7 years for tax and regulatory compliance
• Communication records: Retained for 3 years
• Technical logs: Retained for 90 days

Upon account deletion, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. Cookies help us:

• Remember your preferences and settings
• Analyze site traffic and usage patterns
• Improve site functionality
• Provide security features

You can control cookie settings through your browser. Note that disabling cookies may affect site functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Children's Privacy

Our Services are not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our Services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: privacy@volnest.com
• Support: support@volnest.com
• Website: www.volnest.com